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We try to keep our prices as stable as possible but inreases are inevitable from time to time. If there is an increase between the date of your order and its delivery, we will generally honour the price at order. We always confirm the details and price of your order as well as the approximate delivery date.

All our prices include Value Added Tax and the cost of delivery. Customers in other countries of the EEC who are registered will not be charged Tax providing their VAT number is quoted AT THE TIME OF ORDERING

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Please note that all dimensions quoted are approximate. As a result of continuous development dimensions may vary slightly from time to time. If any dimension is critical to your application, please contact us before ordering to check.

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DELIVERY is normally within 14 - 21 Days.
If your order is urgent, contact us to arrange an alternative service.
Please try and give us as much notice as possible, we will always try and fit in with your schedule.

We aim to complete installation within 10 working days from delivery of greenhouse.
The price includes downpipes, autovents, louvres, roof vents and cresting, other accessories are charged at £30 per item.

The base supplied must be used
An absolutely flat and true concrete or slabbed base must be pre-laid in readiness
Area prepared should be free from any obstruction (example Manhole covers etc.)
Area should be free from overhanging obstacles (e.g. Tree branches, Power lines etc.)
The area should allow the building to be installed providing access to all sides
Please ensure you have checked your greenhouse 72hrs before your installation reporting any problems to Customer Services

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Most basic greenhouses are glazed with horticultural glass which can be dangerous if broken. If your greenhouse is to be sited in a public place, or where children or elderly people may be present, we strongly recommend you to choose the toughened safety glass (to BS6206) or polycarbonate safety glazing options available with all manufacturers and models.


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The most important consideration is good light at all times of the year. In general terms, ideally your greenhouse should be aligned with the long sides running East-West. Bear in mind the low winter sun and the possible shadows cast by conifers (Deciduous trees will be leafless at this time) and buildings.
If you are going to heat your greenhouse you need to consider electricity or gas locations. Always seek the advice of qualified tradesmen if you wish to connect these services. With regard to water, many people are happy to use water collected in a water butt from the roof but dry summers will mean carrying water unless you have a hose located nearby. For a large selection of watering and irrigation accessories go to our Greenhouse Fittings and Parts Department

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Gardeners and growers alike find that once they have enjoyed the fruits of their labour, they want to expand and experiment and soon find they outgrow their greenhouse. We would recommend some future proofing by purchasing the biggest greenhouse you can afford and site to avoid this potential restriction. Extensions are available for some models, contact our Technical Department if you need any guidance.

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Any contract of sale between this company and a customer will be subject to these conditions and the placing of an order with this company shall be deemed to be an acceptance by the customer of these conditions. Any terms or conditions appearing in any document issued by the customer shall have no effect. No variation of any of these conditions shall be binding on this company unless expressly accepted by this company in writing.

PRICE. Prices to be charged will be those ruling at the date of the despatch of the material, unless otherwise stated. Prices given in any quotation are those ruling at the date of the quotation and are given for guidance only. All prices are subject to alteration without notice.

PAYMENT. Unless otherwise stated in the contract, payment is due prior to delivery

DELIVERY The rate or time of delivery in relation to any consignment or series of consignments is estimated as accurately as possible. This company will do its best to meet the requirements of the customer as to time of delivery as specified in the customer's enquiry but no guarantee or warranty as to time of delivery or rate of deliveries is given or implied.

DELIVERIES TO SITES Where customers request deliveries to sites on or by a specific date, this company will do its best to meet such requirements but the company cannot give any guarantee nor can any claims be accepted on account of late deliveries. This is because our transport service, although normally reliable, is subject to various contingencies beyond our control, including road and weather conditions, breakdowns, accidents, delay in unloading at customer's premises, etc. Furthermore, we are sometimes in the hands of outside transport contractors over whom we do not have direct control. Customers are strongly advised, therefore, not to send labour to sites without first ensuring that the goods have been delivered to the desired location.

DAMAGE OR LOSS IN TRANSIT This company will not accept responsibility for material damage or lost in transit, unless this company is notified of the complaint in writing, within three days of the receipt, by the customer of the consignment in respect of which damage or shortage is alleged and an adequate opportunity is given for inspection of the material. In the case of non-delivery of a complete consignment notification must be made in writing within 21 days of the date shown on the advise or delivery note. In any event the liability of this company in respect of material damage or loss in transit , shall be limited to the cost of replacement of the loss or damaged material and in the case of damaged goods shall be the subject to such goods being returned to this company at the risk and expense of the customer.

DEFECTIVE MATERIAL (a) This company shall not be liable to the customer for any consequential or special loss or damage or any loss of profit suffered by the customer by reason of any defect or errors in quality or measurement of goods supplied. (b) Any goods returned to this company by the customer at its own expense within seven days of the receipt, thereof by the customer, and which are found on examination by this company to be defective in quality or measurements will be replaced by this company free of charge but that will be the limit of this company's liability.

CUSTOMERS MATERIAL If this company agrees to carry out work on customer's own material, or to store customers goods after an invoice has been presented for the goods. Such material or goods will be held at the customer's risk and this company will not be responsible for the damage by accident, fire, flood, deterioration or any other cause.

GUARANTEES AND WARRANTIES Any condition warranty guarantee or statement as to the quality of any material or its fitness for any purpose whether express or implied by statute by the common law or by any custom of trade or otherwise is hereby excluded unless given expressly in writing by this company.

CANCELLATION Under no circumstances may an order be cancelled except on terms to be agreed in writing with this company.

FORCE MAJEURE If the manufacture or delivery of any material ordered by the customer, shall be prevented or delayed, directly or indirectly by fire, weather conditions, war (whether formerly declared or not) civil disturbance, strikes, industrial dispute or shortage of materials, or by any other cause outside the complete control of this company. This company shall be entitled to extend the period for the delivery of the materials for such reasonable period as may in the opinion of the company be sufficient to enable the delivery to be made. If this company does so elect, the buyer shall not be entitled to cancel the contract nor to receive any compensation of the resultant delay.

DELIVERY BY INSTALMENTS Where under the terms of any contract delivery of material to a customer is made by instalments whether in accordance with a pre-arranged programme or not the following provisions shall apply. (a) This company shall be entitled, without prejudice to any other right to terminate the contract or to suspend further deliveries thereunder in any of the following events. (i) If any sum due and payable to this company by the customer is unpaid (ii) If the customer shall without due cause have failed to take delivery of any goods (iii) If the customer has failed to provide any letter of credit bill of exchange or other security required by the contract (iv) If the customer becomes insolvent, or goes into liquidation, whether voluntary or compulsory, (except a voluntary liquidation for the purpose of amalgamation or reconstruction only) or has a Receiver appointed, or if the customer is an individual or a partnership, has entered into any arrangement with his or their creditors or has had a receiving order in bankruptcy made against him or them. (b) No default by this company in respect of any instalment shall entitle the customer to determine the contract or to treat it as having been repudiated in regard to any instalments remaining to be delivered under the terms of this contract.

PROPERTY TRANSFER Property in these goods shall only pass to the customer from the date of payment in full, of all sums payable to the company in respect thereof. Until such time the goods remain the absolute property of the company. In default of payment by the customer when lawfully demanded by the company, the company shall be entitled to enter the premises of the customer and recover the goods.

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We use industry leading secure server technology that implements Secure Socket Layering (SSL) to protect your details and assist your shopping experience. SSL is the industry standard for encryption and enables millions of secure online transactions everyday.

If you would prefer not to use our secure online payment facilities, or wish to pay by cheque, please use our contact form and we will be pleased to sort out an alternative.

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. Gardencraft complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.

In order to serve you most efficiently, reputable third-party banking handle our credit card transactions. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

In summary, your payment details and personal details are safe when you order with Gardencraft!

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